Privacy Policy

1. Scope and Purpose

This Privacy Policy describes how IVth Dimension Solutions, LLC (“Company,” “we,” “us,” or “our”), including applicable operating brands and divisions, may collect, use, disclose, protect, and retain personal information when individuals interact with our websites, services, communications, customer workflows, or transactions.

This Policy applies only where IVth Dimension Solutions, LLC is the entity responsible for the information or where the applicable operating business expressly adopts this Policy. It does not automatically apply to a separately organized legal entity merely because that entity shares ownership, branding, systems, or administrative resources.

2. Categories of Information We May Collect

• Identity and contact information, such as name, email address, telephone number, mailing or service address.
• Business or organization information and the role of a contact within an organization.
• Service inquiries, requested project information, scheduling details, and customer communications.
• Quotes, proposals, agreements, change orders, invoices, payment records, receipts, and transaction history.
• Files, photographs, documents, selections, instructions, or other materials voluntarily supplied for a service.
• Website, device, and security information such as IP address, browser or device information, timestamps, logs, session information, and similar technical data.
• Electronic-signature and transaction evidence, including document versions, acceptance records, authentication events, and audit information where appropriate.
• Other information reasonably necessary to provide a requested service, protect a transaction, or comply with law.

3. Sources of Information

We may receive information directly from you; from a person or organization acting on your behalf; through our websites, forms, portals, communications, and transaction systems; from an operating business of IVth Dimension Solutions; from service providers that support an authorized transaction; or from public or governmental sources when reasonably necessary for legitimate business, verification, fraud-prevention, or compliance purposes.

4. Payment and Financial Information

We may use banks, payment providers, financial-data providers, or other third-party financial infrastructure to facilitate transactions. Sensitive card or banking credentials may be collected or processed directly by those providers rather than by our systems.

Our systems may retain information such as transaction references, payment status, provider identifiers, amounts, dates, reconciliation records, funding-source references or descriptors, and audit evidence. We do not intend our general business systems to store raw card security codes, online-banking passwords, or complete bank-account credentials when provider-hosted or tokenized methods are available.

5. How We Use Information

• Respond to inquiries and communicate about requested services.
• Prepare quotes, proposals, agreements, and change orders.
• Schedule, perform, administer, and deliver services.
• Generate invoices, facilitate and reconcile payments, and issue receipts.
• Manage customer selections, files, documents, or deliverables.
• Maintain accounting, tax, contractual, operational, and audit records.
• Authenticate activity and detect, investigate, or prevent fraud, misuse, and security threats.
• Maintain and improve websites, workflows, customer service, and business operations.
• Establish, exercise, or defend legal rights and comply with legal or regulatory obligations.

6. How Information May Be Disclosed

We may disclose information as reasonably necessary to service providers performing functions for us; banks, payment and financial-service providers; hosting, communications, storage, printing, fulfillment, delivery, analytics, or technology providers; professional advisers such as accountants, attorneys, and insurers; government authorities or other parties when required or permitted by law; and a successor or transaction party in connection with a legitimate merger, acquisition, financing, restructuring, or sale of relevant business assets.

We do not state that personal information is never shared, because ordinary business operations may require disclosures described above. We do not authorize service providers to use information beyond the purposes for which it is provided except as independently permitted by law or their direct relationship with you.

7. Operating Brands and Centralized Administration

Information collected through an operating brand or division of IVth Dimension Solutions, LLC may be processed by the parent company when reasonably necessary for centralized customer management, contracts, invoicing, payments, accounting, security, recordkeeping, support, or administration.

8. Cookies and Website Technologies

Our websites may use cookies or similar technologies for essential operation, security, preferences, forms, sessions, analytics, and other legitimate website functions. The specific technologies may differ by website. If we deploy materially different advertising, profiling, or tracking practices, this Policy and any required notices or consent mechanisms should be updated accordingly.

9. Data Security

We use administrative, technical, and organizational safeguards intended to be reasonable for the nature of the information and the systems involved. Safeguards may include access controls, authentication, secure transmission, provider-hosted processing, logging, backups, and other measures appropriate to the relevant system. No method of storage or transmission can be guaranteed completely secure.

10. Data Minimization and Retention

We seek to collect and retain information reasonably related to legitimate business purposes. Information may be retained for as long as reasonably necessary for the purpose for which it was collected and for accounting, tax, contractual, security, fraud-prevention, dispute-resolution, insurance, legal, or regulatory obligations. When information no longer needs to be retained, it may be deleted, destroyed, de-identified, or otherwise handled as appropriate.

11. Security Incidents

If a security incident occurs, we will evaluate the circumstances and take steps appropriate to the nature of the incident and applicable law, which may include containment, investigation, remediation, preservation of relevant evidence, and legally required notifications.

12. Electronic Records and Audit Evidence

For electronic transactions, we may retain records reasonably necessary to establish what occurred, including document versions, timestamps, electronic signatures, authentication events, IP/device/session information where appropriate, payment references, delivery records, and other audit evidence.

13. Children’s Information

Our general websites and business systems are not directed to children under 13 for the purpose of collecting their personal information. Information concerning a minor that is legitimately necessary for a service should ordinarily be supplied or authorized by a parent, guardian, or other authorized adult unless a particular service is intentionally configured otherwise in compliance with applicable law.

14. Your Choices and Requests

You may contact us to ask questions about personal information you provided, request correction of inaccurate information, or address communication preferences. Depending on your jurisdiction, additional rights may apply. We may need to verify a request before acting on it.

Some records cannot be deleted on request when retention is reasonably necessary for completed transactions, contracts, accounting or tax obligations, fraud prevention, security, dispute resolution, legal compliance, or establishment or defense of legal rights.

15. Third-Party Websites and Services

Our websites or systems may link to or integrate with independent third parties. Their processing is governed by their own terms and privacy practices when they act independently. This Policy does not control independent third-party processing outside our responsibility.

16. Business Transfers

Information may be transferred as part of a legitimate merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law and appropriate confidentiality or data-protection obligations.

17. Changes to This Policy

We may revise this Privacy Policy as our services, technology, legal requirements, or information practices change. Material revisions will be identified by an updated effective date or version and additional notice will be provided when required by law.